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Introduction of Online Dispute Resolution (ODR) Portal by SEBI for members of the Company

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The Securities Exchange Board of India (“SEBI”) vide its circular dated July 31,2023 has introduced a common Online Dispute Resolution Portal (“ODRP”) to facilitate online resolution of all kinds of disputes arising in the Indian Securities Market. The ODRP provides members with an additional mechanism to resolve their grievances. Any unresolved issues pertaining to any service related complaints between members and listed entity including its Registrar & Share Transfer Agents in the securities market, will be resolved in accordance with the above mentioned SEBI Circular.
 

  • Level 1 - Raise with the Intermediary

    Initially all grievances/disputes/complaints against Cycas Investment Advisors are required to be direclty loced with the company. CLients may lodge the same by sending an email to Cycas’ complaince officer at ajay.sharma@cycas.co.in, or by sending a physical correspondence at: 350, Indu Fortune Fields, KPHB Road Phase 13, Kukatpally, Hyderabad 500072

  • Level 2 -SEBI Complaints Redressal System (“SCORES”)

    The grievances/ disputes/ complaints which remain unresolved at Level 1, or if the member is not satisfied with the resolution provided by the Company, then a complaint may be raised on SCORES platform of SEBI which can be accessed at https://www.scores.gov.in.

  • Level 3 - ODR Platform

    In case the member is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process can be initiated through the ODR portal.

Important notes with respect to ODR portal:

a) The link to access the ODR Portal as well as modalities and operational guidelines of the ODRP including timelines for review/resolution of complaints filed through the portal, manner of proceedings to be conducted by the ODR institutions, roles and responsibilities of Market Infrastructure Intermediaries, Code of conduct for Conciliators and Arbitrators etc. as provided in the SEBI Circular(s) is provided at the bottom of this page.
 
b) It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint / dispute is not pending before any arbitral process, court, tribunal or consumer forum or if the same is non-arbitrable under Indian Law.
 
c) There shall be no fees for registration of a complaint/dispute on the ODR portal, and the fees for conciliation or arbitration process including applicable GST, stamp duty etc. shall be borne by the Investor /Company/other market participant as the case may be.
 
 
Attach SEBI Master Circular for Online Dispute Resolution in the Indian Securities Market
 
 
Download Master Circular